The best time to ask for feedback is when the experience is still fresh. A consistent request helps you learn from more customers, not just the most vocal ones.

Before you start

  • A reliable completed-work status
  • The correct public review link
  • A way for customers to contact you directly

The process

  1. Start with completed work.

    Choose a clear event that means the service is finished. Avoid asking for a review when an appointment is only booked or an estimate has just been sent.

  2. Ask in plain language.

    Thank the customer, name the service, and provide a direct link. Ask for an honest review. Do not offer rewards or make the public review link depend on a positive score.

  3. Keep the invitation consistent.

    Use the same invitation for eligible customers. Allow a direct reply if they need help, without redirecting unhappy customers away from the public review option.

  4. Check the link and timing.

    Run a completed-job test, open the link on a phone, and confirm that one job creates one request. Review the policies of the review platform you use before turning the process on.

Make this your own.

Replace the bracketed details and adapt the wording to your business.

Hi [first name], thanks for choosing [business name] for [service]. Would you share an honest review of your experience? [review link]. Your feedback helps us improve. If you need anything, you can reply here.

Test your setup

Use fictional customer details and your own test destinations before enabling a live workflow.

Read the feedback and respond thoughtfully. The request is only the start of a useful feedback process.

Keep the details current.

This guide describes a process to adapt to your business. For current product controls, plan availability, and usage costs, consult the HighLevel Help Center and official pricing. This guide has not yet been verified in a live HighLevel account.